Travel and arrival
1. Which airport should I fly to?
Zurich Airport (ZRH), Geneva Airport (GVA), EuroAirport Basel (BSL) and Milan Malpensa Airport (MXP) are options for travelling to Zermatt. Compare the flight and complete onward journey to choose the most convenient airport. Use these airport codes when searching for flights.
2. How long does it take to reach Zermatt from the airport?
As a guide, the journey by train takes around 3½ hours from Zurich Airport and around 4 hours from Geneva or Basel Airport. Please check the timetable for your specific connection. For Milan Malpensa Airport (MXP), check the onward train or transfer connection for your travel date; journey times depend on the route and connections.
3. How do I get to Zermatt?
Zermatt is car-free and can be reached by train. If you are driving, park in Täsch and continue to Zermatt by shuttle train or an authorised taxi.
4. Can I drive directly to the hotel?
Private cars cannot drive into Zermatt. Drive to Täsch, park there and continue to Zermatt. For mountain properties, an additional mountain railway, cable car or walking route may be required; see the property-specific arrival information.
5. How long does the train from Täsch to Zermatt take?
The shuttle journey takes approximately 12 minutes. Trains normally run every 20 minutes; please check the current timetable for your travel date.
6. How do I get around Zermatt?
Zermatt is easy to explore on foot. Electric taxis and local electric buses are also available. Your hotel can advise on the best route from the station.
7. Where can I buy ski passes or mountain railway tickets?
You can buy them through the company “Zermatt Bergbahnen” directly. You may find the link here.
8. What is the quickest way to walk from the railway station to Hotel Simi?
Hotel Simi is at Brantschenhaus 20, 3920 Zermatt, in a quiet side street in the village centre. It is approximately five minutes on foot from Zermatt railway station. For the exact walking route, use the hotel address in your map app.
9. Where can I leave my luggage before check-in or after check-out?
Please ask the reception team about leaving your luggage at the hotel before check-in or after check-out.
Booking, opening dates and tourist tax
10. Is there a tourist tax?
4.00 CHF per adult
2.00 CHF per child (9 – 15.9)
Check-in and reception
11. What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00. If you need to arrive early or leave later, please contact the hotel; any change to these times must be confirmed by the team
12. What are the reception hours?
The reception is from 07.00 a.m. till 10 p.m. at your service.
If you need assistance or expect to arrive late, call +41 27 966 45 00 or email info@hotelsimi.ch.
13. What should I do if I arrive after reception closes?
Please contact the hotel before your arrival on +41 27 966 45 00 or at info@hotelsimi.ch and provide your expected arrival time. The team will explain how you can check in.
Rooms, families and pets
14. Which rooms can accommodate families or an extra bed?
The Family Room with Balcony and Two Bedroom Family Apartment are listed for up to four guests. The Deluxe Double Room with Balcony and Corner Junior Suite with Balcony are listed for up to three guests. An extra bed is possible in some rooms but must be requested and confirmed by the hotel; additional charges may apply. Please tell us the number and ages of all children when enquiring.
15. Is there a playground near Hotel Simi?
Yes. The Obere Matten playground is in the centre of Zermatt and is a good choice for families with children of different ages. It has swings, slides, climbing equipment and a sandpit. There is also a shadier playground at Obere Matten Ost nearby. Both are freely accessible and suitable for pushchairs. Ask our reception team for directions from the hotel.
Facilities, activities and practical information
16. Does the hotel have a bar, wellness facilities or a ski room?
Yes. Hotel Simi has its own bar and ski room. Its wellness area includes a sauna, steam room, Jacuzzi and relaxation area and is listed as open daily from 16:00 to 21:00. Children under 16 may use it only when accompanied by an adult.